Symphony ASM (ATM Status Monitoring) is an ATM software application that helps banks manage devices & media status for all ATMs in their networks. Symphony ASM uses window device management protocol to manage self-service statuses. Each device event failure (e.g. card reader, printer) triggers a message from the ATM to the Symphony ASM system. This event will then be put in a queue for tracking and tracing until the event is completed and closed. If the event stays in an open mode over a certain period, the system will automatically escalate to higher management levels in the Symphony ASM system.
Symphony ASM is a server based design, running independently (from Switch system) to support multi-ATM connections and processes with multi-threads, which will help to control and manage up to thousands of ATM concurrently.
Each user access to the system will be granted according to access permissions and his/her role to perform and access specified data and area. This allows users to manage specific ATMs, model, branch or region. Events that are managed in the system will be assigned different priorities during processing. This process will help the bank's ATM operation team to focus on high priority events, before attending normal or low priority issues. With the escalation configuration module, the operational team can setup to initiate escalation for different issues with different contacts at different times. Escalation can be configured to be sent via email, SMS, or phone. Events can also be detected under certain patterns (frequency of occurrence that affects a group of ATMs), which will immediately help the service team to identify the root problem and rectify.
With the implementation of Symphony ASM, banks will have the assurance to effectively manage all their ATMs.